Saturday, February 29, 2020

Case Study of KFC Malaysia Holding

Case Study of KFC Malaysia Holding â€Å"A Case Study of KFC Malaysia Holding: Channel used by KFC to solve communication crisis† Abstract On 6th February 2013,the kitchen staff of KFC I- City outlet at Shah Alam, has gone violent towardone of the customers due to miscommunication. The customer was then put on the floor after a heated argument between the staffs and the customer.This problem then solve by KFC Malaysia Holding with a proper alternatives. One of the alternatives used by the company is to use the right channel in solving the issue. Basically, the main aim of this research is to examine the channel used by KFC Malaysia Holding to solve the communication issue specifically the incident of staff and customer caught into a fighting. This research is tries to answer the question of the effectiveness of the channel used by the company to solve the problem or issue. The survey method will be employed in this research for data collection. As this method fall under quantitative method, SPSS (Statistical Package for Social Sciences) software will be used to analyze the data. The finding of this research will help the future researchers to understand the effectiveness of channel used by the Food & BeveragesCompany in solving their problem or issue. Besides, this research will help to add more literature on the same topic. Keywords: Channel, problem, Food & Beverages, Effectiveness Literature Review Definition of Crisis In Effective Crisis Communication (2011), crises can best define as unique moments in the history of an organization. Nowadays, the word â€Å"crisis† has been used widely in a daily conversation. People used this word to describe their problem. For example, they refer to this word if they forgot about their appointments with their clients, having a bad hair days or even quarrel with the family members. All of these are awful experiences do not portray or describe the crisis. When it comes to the company, most of the company refers crisis as something that rel ated to the problem. For example low sales or short of manpower are assume as the crisis to the company. All of the situations are not crisis. But, usually the company will consider all the situations as crisis. Crisis is defined as any situation that is threatening or could even threaten to harm people or property, seriously interrupt business, damage reputation and/or negatively impact stock value (Jonathan Bernstein,2006). According to Hermann (1963), he identified three characteristics of separating crises that are surprise, threat and short response time. An event will not achieve the level of crisis without coming as a surprise, posing a critical level of threat and forcing a short response period. Robert, Timothy & Matthew(2011) mentioned in their study that crises can be divided into two categories which are intentional crises andunintentional crises. â€Å"Intentional crises are those international acts which is designed to harm an organization such as terrorism, sabotage, workplace violence and poor risk management whereas unintentional crises are the crises caused by natural and some uncontrollable factors such as natural disasters or product failure† (Robert, Timothy & Matthew, 2011). As for the incident case happened in KFC Malaysia I-City outlet, the incident are category under the unintentional case of crisis. The incident happened due to some misunderstanding between the worker and a customer who has been waiting for the food for some times and did not get the food.

Thursday, February 13, 2020

Environmental Effect of Synthetic Lubricants Term Paper

Environmental Effect of Synthetic Lubricants - Term Paper Example Though it may consider late to take up such a noble action of showing environment concern because the environmental condition is somehow in a steep situation wherein global warming continues to affect every nation, climate change renders human activity dysfunctional, rising seashore levels threatens the humankind, and increasing level of scarcity when it comes to natural resources, we cannot consider invalid the efforts made nowadays to counter these problems. The world starts to become highly industrialized. It is understood that a highly industrialized nation has a tendency to produce more wastes that inevitably affect the world. The negative effects of industrialization like environmental degradation escalate on a different level. Their technological advancements and innovations affect not just their nations but other nations as well. One thing to consider though is not all the industrialized nations are the ones to blame on this global ecological turmoil despite the fact that the ir wastes constitute the major reason for this imbalance in the biosphere. Even the not so industrialized nations still have their impacts on the global environmental problem. In viewing the world nowadays, it cannot be denied that the nations who have advanced technologies constantly develop new means to address to full-scope of the environmental problems. In industrialized nations, machinery has become very vital when it comes to production. It is even complex because despite the convenience it gives to the welfare of the country in the sustenance of its needs, there are harsher effects that they introduce on the environment that is being addressed lately. There are several efforts to counter these global problems. New lubricants have been developed. Lubricants are considered to be vital since it deals with machines. However, it cannot be avoided that lubricants, before the development of the environment-friendly ones, have posed a serious predicament since it contributed to pollu tion that greatly affected the marine, the terrestrial and the aerial biodiversity. People, at first, seem to be so doubtful about the use of these new lubricants. At the same time, most of them neglect the fact that the effects of the use of eco-friendly lubricants have contributed to the welfare of the environment and were not fully aware of the successes of the researchers and innovations made that pertain to its usage. In my years of practice in an oil company in Texas, I am able to see with my own eyes the full capacity of these newly-formulated and environment-friendly lubricants. They have yielded positive results despite certain negative implications. Based on how I have seen these outcomes, I am able to prove with certainty that the positive effects indeed outweigh the negative ones. Also, there can still be improvements which the scientist and engineers can still work on in improving further the function of these lubricants. During my stay in the oil company I work for, th ey have considered these environment-friendly lubricants to be a better choice.

Saturday, February 1, 2020

General strain theory Assignment Example | Topics and Well Written Essays - 1250 words

General strain theory - Assignment Example The social control theory outlines that there may different social structures within the society which can actually induce a person to commit crime. General Strain Theory or GST therefore proved one of the most important and critical theories in criminology providing explanation to the issues such as the commitment of crime and deviance by the adolescents in a given society. (Agnew, 1992) GST can provide a set of plausible explanations to the crimes committed by the likes of John Wayne Gacy, Jr. This is owing to the fact that GST actually outlines as to whether some strains on an individual can actually force a person to commit the crime and engage into other activities in order to relieve such strain on him or her. GST on the whole therefore outlines different social elements which can combine together to help an individual to become more inclined towards crime and use crime as a tool to relieve pressure of such strains on him or her. This paper will therefore discuss the general st rain theory with special reference to the case of Wayne Gacy and will present the theoretical analysis of the same besides exploring the policy implications of the same. Description of the Offender John Wayne Gacy was one of the serial killers in US who have murdered and raped 33 teenage boys and men over the period of time. Most of his victims were buried in his own home whereas some of them were actually thrown into the river to discard them permanently. He was also nicknamed as Killer Clown because he would often dress like Pogo the clown in different charitable services and parties where he was a regular attendee. A closer analysis of the life of Gacy would indicate that his inclination towards the life of crime and sex was largely influenced by the environment in which he was living. He was offered a job of manager at three KFCs by his father in law in Waterloo, Iowa and it was in Waterloo that he started to engage himself in homosexuality besides forcing teenage employees of h is stores to make sex with him. (Cahil, 1986) He was psychologically examined after his first arrest and it was concluded by the doctors that he possessed antisocial personality and that it may be difficult to fully rehabilitate him out of such behaviors. What is however, critical to note that he was active in the community services and was also subsequently appreciated and rewarded for his community services also? Despite such behavior, he continued to commit the murder and rape of the teenage boys and other males to whom he described as male prostitutes. Overview of theory As discussed above that the General Strain Theory is a combination of different theories and finally culminated into a broader theory with focus on the sociology as well as the criminology. The basic postulates of the theory suggest that the social structures within society can pressure citizens to actually commit crimes and as such may result into the increased instances of the deviance and crime if society is not supportive for an individual. Robert Dubin, one of the earliest proponents of this theory outlined that the deviance is actually a function of the society and advocated to make a difference between the actual behavior of the individuals and the set of values which actually drive such behaviors. (Agnew, 1992) Explanation and Analysis General Strain theory is focused mainly on the interaction of the individuals and how the society can actually result into the adaptation of the crime as one of the means of relieving societal pressures. It is therefore argued that the general strain theory mostly focus on the negative relationships of the